You received all of your original deposits back, and have played 3 months afterwards continually depositing + withdrawing. I follow this twitch streamer called Aus slots reached out to him to see if he could help resolve this issue. Viperspin as told the streamer they will offer to reopen my account and delete my original account if I would like. So i was a little bit confused I thought that was original what i requested when chat with the online Viperspin chat team when closing the original account. Initially, you stated that you did not open a second account, but as well as confirming that the Gmail address used to open this account was yours, you also later stated that you may have opened a second account accidentally.
Viper Spin
- Jackpot games offer huge Jackpots so you might win life-changing money if you are extremely lucky.
- I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.
- On the other hand, big casinos should have sufficient cashflow to pay them out.
- Keep in mind that the time it takes to receive your money can vary depending on the method.
- I am not scammer or liar I am a streamer and I was asking for bonuses but it was all asked for once i would loose my own money deposite.
- Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience.
- Viperspin you have given me bonus of 5k however that incorrect you give me sum of 1.4K in bonus cash to settle this dispute and the rest of the bonus where for my recent deposit as cash back?
- Then when I submit, down the bottom in red says captcha incorrect.
- Please understand your streams are going nowhere and are not beneficial to a casino whatsoever as previously explained then you demanded a bonus saying your viewers wanted to see you spin more blah blah.
The it’s going to be possible to submit an official complaint through our website, but if you already sent it via email, then it’s OK as well. And our accounting trying to speed up a withdrawal, over 9 days ago… But you cancelled it and then said you’d re-do it which you didn’t do.
ViperSpin Casino review and rating
I have withdrawn $10,000 to this date from the winnings and I planned on slowly withdrawing from them as they have a weekly limit withdrawal of $5,000. I have tried to make multiple withdrawals that get knocked back with an error message saying “insufficient account balance”, even though on the withdrawal page it shows my balance “available for withdrawal”. Every day I read about players waiting for more than a few days to pass the verification without a single note from the casino.
Does ViperWin have any Sister Sites?
Even if no unfair advantage was gained, the awareness of a previous account is acknowledged. The casino displayed generosity by refunding deposits and allowing account retention. For online gambling on any online casino I highly recommend you do read terms and conditions as ours are very fair, but other casinos not so much. All in all, a duplicate account which will void any casinos policy + the responsible gambling aspect is something we take very serious. At the day of the account suspension, we noticed a decrease in balance from $340,000 AUD to I believe it is $83,000 AUD in a matter of two-three hours.
Viper Spin casino review
The player’s request for a partial refund had also been denied by the casino. We had concluded that the casino had acted within its rights to block the player’s account and confiscate the winnings due to the violation of their terms and conditions. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. In terms of player safety and fairness, ViperSpin Casino has a High Safety Index of 8.2, which makes it a recommendable casino for most players.
Play‘n GO
- MGA’s mission is to competently regulate all the gaming aspects under its authority to ensure a transparent and fair environment for players.
- These are the most popular slots based on total community spins.
- I original was going to close this case however after reading your email I thought maybe still a chance, considering I don’t I have done anything wrong to trick or harm the casino business.
- I have approached a large legal firm in Australia and they are on my case.
- You received all of your original deposits back, and have played 3 months afterwards continually depositing + withdrawing.
- So I took the action and explained to accounting we would edit it for you seeing as you can’t understand simple things, and told them to also accept your withdrawal so we could then close your account down.
I’m really not sure how you’re not understanding this, however again we corrected it for you. On this page, you’ll find a list of the latest no-deposit bonuses or free spins and first deposit bonuses offered by ViperSpin Casino which are available to players from your country. If you scroll down to the footer area of the site, you will see that Vuper Spin has a valid licence issued by the gaming authorities in Curacao. A valid licence certainly gives players confidence to deposit real money at a casino or sportsbook.
Does ViperWin casino accept cryptocurrency payments?
I am not scammer or liar I am a streamer and I was asking for bonuses but it was all asked for once i would loose my own money deposite. Sometimes I will admit I was asking for more but I was just asking it was up to them to make decision. 38k inside online casino in about 1 year and 2 months is great amount of money I spent on you guys and now that i finally got something I have to go thru all this to just get paid. As i have explained to you numerous of times I have withdrawn 4200 last week with absolutely yhe same settings and details as i did this week and every other time i had to withdraw.
How to Beat Wagering Requirements at an Online Casino
- If you have a transcript of your conversation and them agreeing that it was now closed that would be incredibly helpful to us.
- However, the evidence provided by the casino had contradicted the player’s claim.
- You can also find other information related to payment methods such as limits and timeframe for each methods for withdrawal requests.
- The player also had their account verified, and unfortunately, the duplicate account was not detected.
- I have withdrawn $10,000 to this date from the winnings and I planned on slowly withdrawing from them as they have a weekly limit withdrawal of $5,000.
- Regardless if a player won $10 or $1,000,000 it would be the same consequence from our team and we can provide evidence of previously doing it to people that did not even win, we do not allow duplicates it’s honestly that simple.
- Kindly check all factors in advance next time, if you come across this review, you’ll see that it is a small international casino with small revenues.
- You will find many different genres of slots, enough to keep everyone occupied for hours and hours at a time.
Have you read first sentence of the complain where I said I havent had bad experience with you people up until now, and its just getting worse and worse. Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at ViperSpin Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say ViperSpin Casino has a good customer support based on the responses we have received during our testing. Members of our casino review team collect information about customer support and available languages when reviewing online casinos.
ViperWin Casino VIP Program
We found the level of support to fluctuate with agents sometimes going silent for periods of time. ViperWin Casino has gotten its name viperspin casino from its logo that has a viper on it. The site is easy to use with plenty of filters and links that will take you where you want.
Other Bonuses 2024
It only then shows the captcha slightly in the bottom right corner. The latest round of blockings means 835 gambling and affiliate sites have now been blocked in Australia. In addition, 215 illegal services have exited the country since ACMA began enforcing new illegal offshore gambling rules in 2017.
The fact they will not let me access my account and withdraw any more money shows they are not doing the right thing. This is clearly a case of the casino not wanting to pay me because I have won too much and they are looking for way to get out of it. If they were worried about my well-being and gambling habits they would pay me out and close my account instead they are putting me through this stress now of not paying me what I have rightfully won on their casino. I have never spent hours on this account at any time as it not even possible let alone am I able to do so, I would also like to see the logs from the casino as I believe this is a complete lie.
ViperWin Casino Download and Instant Play Overview
To wager their sports bonus, players will need to make single bets with odds of at least 2.00 or multi-bets with odds of at least 1.50 per each selection. So yeah I dont have a problem with gambling but rather with casino that tries so hard not to pay the winners. Your withdrawal will arrive within 10 business days, we have zero control over public holidays we are not a bank.
ViperSpin Casino – Player’s withdrawal requests have been cancelled.
Yes you have give me 5000 worth of bonus but they where for my recent deposits with your casino. Except for $1,200.00 bonus and $250 with a wager of x20 to keep me silent regard this. Regard your question about when I started using this duplicate when I stoped using my original account, I cannot remember the specifics of dates, I all I know was I never used 2 accounts at the same time. I appreciate that this is not a satisfactory solution to your issue and that you refute the claims of the casino, but please understand that our decision can only be made based on the evidence we have at hand.
I have proof that I had that money in the account and I will prove it at the right time. I was playing your casino the night before you shut me down and I had over 340k in the account. There was a temporary problem while delivering your message to Gmail will retry for 46 more hours.
- Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing.
- For the sports bonus, the wagering is 6x on your bonus and deposit.
- You will feel as if you are actually at a real casino but from the comfort of your own home.
- Players can only close their accounts by contacting support.
- Hi Drew, please understand your account hasn’t been ever closed.
- We can forward any of these logs if required @Adam of all bet logs and the bonus buys stretching far above any responsible gambling limit.
- You further mentioned that you had proof showing your balance at the time your account was closed was much higher but were unable to provide this.
The casino stated that the player had created multiple accounts and accepted a bonus on each. The player denied having a second account or accepting any bonuses. Was asked to refer to term and conditions, relating duplicate accounts. We accept that it is the responsibility of players to make sure that they don’t create multiple accounts at the same casino. Not because we think it’s the right way to do it, but because it’s the industry standard, and we cannot penalize all casinos that don’t enforce the ‘one account per player’ rule the way we consider best.
Player complaints related to ViperSpin Casino
The casino had provided evidence of multiple deposits from the player’s card across different accounts, a violation of their terms and conditions. The player had argued for a refund, stating he was unaware of the multiple uses of his card. However, the evidence provided by the casino had contradicted the player’s claim.
So when I actually got a decent win for once to me it seemed like Viperspin wanted to get out of rightfully paying me. Respectfully I believed that I done nothing wrong of the nature in a malicious or indicative manner, my self have a duplicate account was due to the fact that I could get into my original account anymore. It is unfortunate that the duplicate account was not detected straight away. We firmly believe that these checks work better if they are implemented at the point of registering an account, but this is not the current standard throughout the industry. As mentioned previously, we thoroughly disagree with any winnings being confiscated for the reason of “responsible gambling”.
- The website allows you to set loss limits and self exclude for a specific period of time.
- I have asked them for more information regarding how these accounts have been used, and I am still awaiting a further response.
- I will now transfer your complaint to my colleague Adam () who will be at your assistance.
- I acknowledge that you have given me “bonus cash” however I have never profited from any of the bonus.
- This entire time rather than argue with myself or my team, all you had to do was correct what you incorrectly put and there was no troubles.
A simple search for the word Jackpot will let you see all of the options you have available when it comes to Jackpot games. Some of the Jackpot games you will on Viperslpin include Jungle Jackpots, Extra Liner Jackpot and many more. Jackpot games offer huge Jackpots so you might win life-changing money if you are extremely lucky. Click on the ‘Live Casino’ text in the main menu to be taken to the live dealer games. There are multiple variations of popular games such as Roulette, Blackjack and Baccarat.
Play for real money at ViperWin casino and earn loyalty coins through its loyalty program. Play ‘N Go started operations in 2005 in Växjö, Sweden, and is today one of the most respected vendors in the industry. Its primary focus is game development for mobile; all its games are also, however, compatible with the desktop platform.